Terms of Use

Welcome to Cultiwest International. By accessing our website or purchasing our products, you agree to be bound by these Terms of Use. These terms are designed to provide a transparent, secure, and reliable shopping experience while reflecting our commitment to quality, authenticity, and customer satisfaction.

1. Our Commitment

Cultiwest International is dedicated to bringing premium-quality spices from the Western Ghats to kitchens across the world. We work closely with trusted farmers and carefully select every batch to preserve its natural aroma, flavour, freshness, and purity.

Our products are made from naturally sourced ingredients. As agricultural products, slight variations in colour, aroma, texture, or moisture may occur between harvests. These natural differences are a mark of authenticity and are not considered product defects.

2. Eligibility to Use

By using this website, you confirm that:

• You are at least 18 years of age; or
• You are accessing the website under the supervision of a parent or legal guardian.

3. Product Information & Usage

We make every effort to present our products accurately, including ingredient details, product descriptions, storage recommendations, and usage instructions.

Customers are responsible for:

• Reviewing product information before purchase.
• Checking ingredient lists for known allergies or dietary restrictions.
• Storing products as recommended to maintain freshness and quality.
• Using products only for their intended culinary purpose.

Cultiwest International shall not be held liable for allergic reactions, individual food sensitivities, improper storage, misuse, or use contrary to the provided instructions.

4. Orders & Acceptance

Every order placed through our website is subject to acceptance and product availability.

We reserve the right to:

• Accept or decline any order at our discretion.
• Limit the quantity of products purchased.
• Cancel orders due to pricing errors, technical issues, suspected fraudulent activity, or product unavailability.

If an order is cancelled after payment has been received, the applicable refund will be processed promptly.

5. Pricing & Availability

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

As product availability depends on seasonal harvests and inventory, we reserve the right to:

• Update prices without prior notice.
• Modify or discontinue products at any time.
• Limit product availability based on stock levels.

6. Intellectual Property

All content on the Cultiwest International website—including text, product descriptions, logos, images, graphics, packaging designs, branding, and website design—is the exclusive property of Cultiwest International and is protected under applicable intellectual property laws.

Any reproduction, distribution, modification, or commercial use without prior written permission is strictly prohibited.

7. Limitation of Liability

While we are committed to providing premium-quality products, Cultiwest International shall not be liable for:

• Allergic reactions caused by undisclosed food allergies or sensitivities.
• Improper storage or handling of products after delivery.
• Misuse of products or use outside their intended purpose.
• Any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability, where applicable, shall not exceed the purchase value of the product.

8. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or the purchase of our products shall be subject to the exclusive jurisdiction of the competent courts in India.

9. Amendments

We may revise these Terms of Use from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Your continued use of the website following any updates constitutes your acceptance of the revised Terms of Use.

10. Contact Us

If you have any questions regarding these Terms of Use, please contact us:

Email: info@cultiwest.com

Phone / WhatsApp: +91 88841 42332