Refund & Return Policy

At Cultiwest International, we are committed to delivering premium-quality spices with the highest standards of freshness and quality. If you experience an issue with your order, we're here to help.

1. Eligible Returns

Returns or replacements are accepted only if:

• You receive a damaged product.
• The product is defective or compromised.
• You receive the wrong item.

2. Reporting an Issue

Please notify us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

• Your order number
• Clear photos of the product
• An unboxing video (recommended for faster verification)

Contact Us

• Email: info@cultiwest.com
• Call/WhatsApp: +91 88841 42332

3. Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns for:

• Opened or used products
• Products with damaged or broken seals
• Requests based on personal taste or preference

As our spices are naturally sourced, slight variations in colour, aroma, or moisture between harvests are normal and do not qualify as defects.

4. Refunds

Once your request has been approved:

• Refunds are processed within 5–7 business days.
• The refund will be credited to your original payment method.

5. Exchanges

Eligible products may be replaced if they are damaged or incorrectly delivered.

• Replacements are subject to stock availability.
• If the same product is unavailable, our support team will provide the most suitable alternative or refund.

6. Quality Commitment

Every batch of Cultiwest spices is carefully sourced from the Western Ghats and undergoes strict quality checks to ensure purity, freshness, and authentic flavour.

Our return policy is designed to protect both product quality and customer satisfaction, ensuring a fair, transparent, and reliable shopping experience.